Pop-ups you can't close, scary warnings, or a computer that's suddenly crawling? We'll clean it out properly and lock it back down.
Picking up a virus or some nasty malware is stressful, especially with all the fake "call this number" warnings designed to panic you. Take a breath — most of it looks far worse than it is, and we deal with this kind of thing all the time. We'll go through your machine, clear out whatever's on there, and make sure it's genuinely gone rather than just hidden.
We're based in Southport and help people across Merseyside, including Formby, Ormskirk and Liverpool. If you think you've clicked something you shouldn't have, don't panic and don't hand over any card details — bring it to us instead.
We remove the infection, check nothing's been left behind, update your protection and give you a few simple pointers to help you steer clear of it next time. Wherever possible we keep all your files exactly where they are. If your machine's been used for banking or shopping, we'll also talk you through the sensible next steps to keep your accounts safe.
In the vast majority of cases, no. We clean the machine while keeping your photos, documents and settings in place. If anything's at risk we'll back it up first.
Almost certainly a scam. Genuine security software never asks you to phone a premium number. Don't call it or hand over any details — bring the machine to us.
Most clean-ups are done within a day. Heavier infections can take a little longer, and we'll keep you posted.
We'll set up proper protection and give you a few easy habits to follow. No software is bulletproof, but you'll be in a far stronger spot.
Don't panic and don't pay any pop-ups. Message us and we'll sort it.